Terms of service

Shipping Policy

Shipping Area

We currently ship within the United Arab Emirates only.

Delivery Time

All orders are processed quickly and are guaranteed for next-day delivery across the UAE.

Once your order has been shipped, you will receive a confirmation email with tracking information so you can follow your delivery.

Shipping Cost

We offer Free fast UAE delivery.

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Return & Refund Policy

Returns

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, the item must be:

To start a return, please contact us at:

support@shopscoopydoo.com

Once your return request is approved, we will provide instructions on how and where to send your package.

Items sent back without first requesting a return will not be accepted.

Please note that customers are responsible for return shipping costs, unless the item received is defective or incorrect.

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Damaged or Incorrect Items

Please inspect your order upon arrival. If the item is damaged, defective, or incorrect, contact us immediately at:

support@shopscoopydoo.com

We will evaluate the issue and make it right.

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Exchanges

If you would like to exchange your item, the fastest way is to return the item you have and place a new order once the return is approved.

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Refunds

Once we receive and inspect your returned item, we will notify you if your refund has been approved or rejected.

If approved, your refund will be issued to your original payment method within 5–10 business days.

Please note that it may take additional time for your bank or payment provider to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at:

support@shopscoopydoo.com

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Contact Information

If you have any questions about your order, shipping, or returns, please contact us at:

Email: support@shopscoopydoo.com

Customer support is available:

Monday – Friday

We aim to respond to all inquiries as quickly as possible.

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Payment Methods

We accept the following secure payment options:

All transactions are processed through secure and encrypted payment systems.

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Order Cancellation

Once an order has been placed, it cannot be cancelled as it may already be processed for next-day delivery.

If you have questions about your order, please contact us at support@shopscoopydoo.com