Refund policy

Returns

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at:

support@shopscoopydoo.com

If your return is accepted, we will provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Please note that customers are responsible for return shipping costs, unless the item received is defective or incorrect.

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Damages and Issues

Please inspect your order upon arrival and contact us immediately if your item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.

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Exchanges

The fastest way to get the item you want is to return the item you have, and once the return is accepted, place a new order for the replacement.

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Refunds

Once we receive and inspect your returned item, we will notify you if your refund has been approved or rejected.

If approved, your refund will be issued to your original payment method within 5–10 business days. Please note that it may take additional time for your bank or payment provider to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at:

support@shopscoopydoo.com